At A Step Above Limousine, we know that details matter when it comes to planning reliable transportation. Whether you’re booking for a special event, business arrangements, or group outing, we want you to feel fully informed and confident in your experience with us. Since 2007, we’ve proudly served the greater Charlotte area, focusing on safety, professionalism, and personalized care.
This FAQ section covers some of the most common questions we receive about our services, policies, and what to expect during your trip. If you don’t find the information you’re looking for here, we’re always happy to help — just give us a call at (704) 605-1108 or send an email to info@astepabovelimo.com.
You can request a receipt at the time of booking or after your service by contacting our office directly.
A deposit is required at the time of booking, or full payment may be required depending on how close the service is to the reservation date.
The final charge may include additional fees for waiting time, toll lanes, or if the service is extended beyond the original booking (we bill by the full hour).
Simply email us the updated information or give us a call, and we’ll take care of the changes.
You’ll be able to reach your chauffeur directly via cell phone on the day of your service.
We offer two options: inside the baggage claim area or curbside pickup. Just let us know your preference when booking.
Yes, we offer professional meet & greet services starting at a 2-hour minimum. The rate is $50 per hour.
All chauffeurs are PVH-certified and go through PAX training and ride-along sessions to ensure a safe, professional experience.
Yes, after the included wait time, a waiting fee applies. Domestic airport pickups include 30 minutes free; international pickups include 1 hour free.
No need to worry — we track all flights in real time to adjust your pickup accordingly.
Yes, additional stops may incur a fee. Please let us know all your stops when booking so we can provide accurate pricing.
We do not allow pets inside our vehicles. Service animals are welcome.
Yes, we offer infant, toddler, and booster seats for an additional fee. Please request these in advance.
