At A Step Above Limo Service LLC, we respect your privacy and are committed to protecting the personal information you share with us through our website and during the booking process. This Privacy Policy explains what information we collect, how it is used, and what rights you have regarding your personal data.
When you book transportation or contact us, we collect information necessary to provide professional chauffeur service throughout Charlotte, North Carolina, and surrounding areas. This includes your name, phone number, email address, billing details, and trip-related information such as pickup and drop-off locations, dates, times, and special requests. For airport transportation, we collect flight numbers and arrival or departure details to track flights and coordinate punctual pickups.
Payment information, including credit card details, is processed securely through third-party payment providers and is not stored directly on our servers. During your trip, we may collect real-time location data from vehicles to optimize routes, provide accurate arrival estimates, and enhance safety.
We retain communications with you, including reservation confirmations, phone calls, emails, and text messages for service quality and training purposes. By providing your phone number, you consent to receive transactional text messages related to your reservation. When you visit our website, we automatically collect technical information such as IP address, browser type, device information, and pages visited through cookies and similar technologies.
The information you provide is used solely for legitimate business purposes related to delivering and coordinating transportation services. This includes arranging trips, dispatching chauffeurs, tracking flights, and ensuring accurate pickups and drop-offs. Contact details allow us to confirm reservations, share chauffeur contact information, provide receipts, and respond to questions or changes.
Payment information is used to process charges, adjustments, or refunds when applicable. We also use collected data to maintain safety standards, meet legal and regulatory obligations, and improve overall service quality, routes, and operational efficiency.
We do not send unsolicited marketing messages. Any communication from us relates directly to your reservation, inquiry, or service experience.
We share personal information only with trusted parties necessary to operate our services, including payment processors conducting transactions, chauffeurs and dispatch staff coordinating trips, partner transportation providers assisting with specific services, technology vendors providing website hosting and booking systems, and insurance providers when required for claims processing.
Information may also be shared with legal authorities when required by law, court order, or to protect the rights, safety, and property of our clients, employees, or business. We require all third parties to respect the confidentiality of your information and use it only for specified purposes. We do not sell, rent, or share personal information for third-party marketing purposes.
Our website uses cookies and similar tracking technologies to improve functionality, analyze traffic, and understand visitor interactions. Cookies are small text files stored on your device that help us recognize you and remember preferences. We use essential cookies for basic functionality, performance cookies to understand site usage, and functionality cookies to remember your preferences.
You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent, though disabling cookies may affect website features and your ability to complete bookings. Our website does not currently respond to Do Not Track signals.
We retain personal information only as long as necessary to provide services, maintain business records, comply with legal requirements, resolve disputes, and enforce agreements. Trip records and payment information are generally retained for seven years for accounting, tax, and legal purposes. When information is no longer needed, it is securely deleted or anonymized.
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, or disclosure. Security measures include encryption of payment information, secure servers with restricted access, regular security assessments, employee training on data protection, and access controls limiting who can view personal information. While we implement appropriate security measures, no online system can be guaranteed completely secure. You are responsible for maintaining the confidentiality of your account credentials. In the unlikely event of a data breach affecting your personal information, we will notify you and the relevant authorities as required by applicable law.
Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services prior to providing them with personal information.
Depending on applicable laws, you may request access to the personal information we hold about you, ask for corrections to inaccurate data, request deletion of certain records subject to legal retention obligations, object to certain processing, or request your data in a portable format where technically feasible.
Choosing not to provide certain information may limit our ability to complete a reservation or provide specific services. To exercise any of these rights, contact us using the information below. We will respond within the timeframe required by applicable law.
Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe we have unintentionally collected such information, please contact us promptly.
If you have questions about this Privacy Policy or how your information is handled, please contact:
A Step Above Limo Service LLC
1917 Scott Futrell Dr
Charlotte, NC 28208
Phone: (704) 605-1108
Email: info@astepabovelimo.com
