Who We Are

A Step Above Limousine Service specializes in point-to-point, professional limousine service in Charlotte, NC and the surrounding region with personalized customer care. Whether you need Charlotte-Douglas International Airport transportation, wedding transportation, prom limousines, wine tour charters, or bachelor/bachelorette party services, each detail of your trip is considered to ensure the best experience. From our people-oriented staff to our 100% guaranteed satisfaction policy, we are here for you. For questions about any of our services or vehicles, give us a call, 704-605-1108.

A Step Above Limousines offers a 5% discount off of your return trip to or from the airport when booked online at the same time.

Our chauffeur sister company

And, If you happen to be traveling to Atlanta Georgia, contact our sister company: Ambassador Global Chauffeur.

Melanie, Charlotte Executive Chauffeur

You can trust you’re in safe, competent company when Melanie is driving your vehicle. For six years, she drove generals, colonels and other high ranking officials for the US Military as an Army Specialist Master Driver with high-level security clearance. “The professionalism that you need in a military setting is exemplary,” she says. Melanie entered into service to our country when she turned 40-years-old. “I was older than a lot of the drill sergeants.”  She spent six years in the Army though her driving career extends far beyond her military experience. She’s driven trucks across the country for decades without ever being in an accident or receiving a ticket. During her career at Fedex, she trained other drivers and was an example to her colleagues. “I like being out and about. I also worked as a bookkeeper and an executive secretary. But I enjoy driving. Driving is freeing.” She said she enjoyed the military rigor and the professionalism required to drive commanding officers was a natural fit which segued perfectly into her career with A Step Above Limousine and its clientele. “You can tell their vibe. For me, it’s to make them relaxed and have a luxury ride. By the end of the ride, I’ve had several people get out and give me a hug goodbye. People don’t see a lot of female chauffeurs. I’m bringing class to it and safety to it. I treat the vehicle as if it were my own.”

Victor, Charlotte Executive Chauffeur

An entrepreneur for 25 years, Vic can’t hide his New Jersey accent, nor his perfectionist approach to his job. “The way I treat it, every client I pick up, I’m the face of the business. They see how I treat the car, how I carry myself and that’s how they judge our company,” he says. Vic owned a butcher/deli shop in Charlotte for 16 years called “What’s Your Beef” and learned about the Queen City and her people during that time. Making the transition from entrepreneur to executive driver wasn’t too much of a stretch because Victor still has the opportunity for his personality to shine. “I love talking with people and I’m versatile in how I can relate to them. We’re all the same. Some of our careers are more extensive and more elaborate, but we’re all people.” On longer trips, some customers take advantage of the expert advice Victor can share about grilling, cooking, the best cuts of meat, “Our trips can be one hour, four hours, up to 10 hours. I’m very versatile on how I can talk with and relate to customers.” He would even say his habit for excellent sanitation as a butcher carries over into his career as an executive chauffeur because his car is always immaculate for his clients.

After closing his business, Vic worked with a ride-share company and logged more than 8,500 rides and maintained a 4.9-star rating. “I even play golf with some of the customers I met during that time.” A Step Above Limousine creates a place Vic is able to utilize his detail-oriented, precise work ethic to assist clients. “I love my customers and they love me. They’re very loyal to me.”

Steve, Charlotte Executive Chauffeur

Vehicle safety is an expertise Steve has excelled in for more than 30 years. Most of his experience as a commercial driver has been driving motorcoaches and he says, “I love the beach trips. I know DC very well and Williamsburg, Virginia.” He’s been trusted for decades to take children on school field trips to the Capitol, “I’m the person who is going to tell you, ‘Don’t worry, your child is in good hands.’ I drive those kids like they’re my own.” And Steve enjoys driving motorocoaches because he says it’s a personal experience for the clients. “If there are little kids on the bus, and it gets quiet, we start singing ‘The Wheels on the Bus.’”
Steve was the Federal DOT Safety Manager at a previous job and did all the driver training, kept the company and the fleet Federally compliant and handled insurance claims.

A retired bus driver with the City of Muncie, Indiana, he says he gained a lot of customer service skills while driving for the Muncie Indiana Transit System (MITS). And he is proud to be part of that fleet which won #1 Transit in the United States in their size classification. “I like personally working with people. I like the customer service aspect and getting them there safely.” Steve ensures pre-trip and post trip inspections of the motorcoaches are completed. Lights are checked, as well as, tire pressure, belts, coolants, transmission and oil levels. “I’ve always chosen to work for safe, reliable, responsible and great companies.” he says. Beyond vehicle checks, Steve also ensures drivers meet regulations too. Ensuring drivers have proper credentials at all times such as driver’s license and DOT medical card which shows a driver mentally and physically fit to do this job and is also drug free. “I strive for excellent customer service. When customers call and say, ‘I only want you to drive for me,’ that’s the reward.”

Latoya, Lead Dispatch, A Step Above Limousine & Ambassador Global Chauffeur

Like many people, Latoya searched for her calling and tried a lot of jobs on for size. She worked as a manager, worked at an auto auction, worked for Coca-Cola, did meal prep at a retirement home, but in 2011 she got a job as a dispatcher, “And I haven’t stopped since,” she declares.

Her Oklahoma City accent comes through over the phone from time to time, and so does her attention to detail and her impeccable ability to listen. “We listen to what you want and need to book. If you tell us the wrong date and day, we’ll catch it. I’m going to provide you the perfect, personal and professional service you need,” she says.

When Latoya found her first job as a dispatcher, she was managing transportation for women who were receiving government benefits and needed transportation to get to work. Then she moved to doing dispatch for the Medicaid program, and then onto transportation for the elderly population. But she really learned to master the job when she worked as a dispatcher for 30 limousine companies at the same time. “Dispatching is a calling because I know so much about it. Working for 30 different companies, I learned all the software, I taught other people and I trained other people,” she said. Now, she’s lead dispatcher for two limousine companies under the same owner, A Step Above Limousine which services the Charlotte region and Global Ambassador Chauffeur which services the Atlanta region.
She ensures customers are happy but she also says a big part of her success is making sure her drivers are happy. “I was a driver in the past, so I know their challenges. I communicate with them. It’s about being a good team leader, knowing how to control a stressful situation, and details. You have to be good to the drivers. I call them and I always tell them to be careful. And they appreciate that, because someone cares.”

Some clients call after another company failed to deliver services, Latoya sees that as an opportunity to show her organization rises above the rest. “You make the customer feel wanted on the phone and then when they get with the driver, the driver makes them feel special and they’re happy and comfortable. From the dispatcher to the driver, you’re going to get where you’re going safely, quickly, and professionally, and we get those good reviews.”

Now, she’s lead dispatcher for two limousine companies under the same owner, A Step Above Limousine which services the Charlotte region and Ambassador Global Chauffeur which services the Atlanta region.